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REQUEST FOR PROPOSAL (RFP) - Hiring of Travel Agency – 2025-2026 for  Responsibilities of Travel Agency  4.1 Core Requirements   a)     The Travel Agency is an Civil Aviation Authority & Ministry of Tourism approved in Pakistan b)     Travel Agency is registered with IATA c)     Make reservations, issue and deliver air flight tickets for from/to Islamabad, Karachi - Pakistan d)     Prepare appropriate itineraries and formal quotes within a reasonable timeframe based on the lowest fare and the most direct and convenient routing including (low cost, special fares, restricted fares, discount fares, and bulk fares for use whenever appropriate). In the event that required travel arrangement cannot be confirmed, notify CRS of the problem and present alternative routings/quotes for consideration; e)     Provide at least three options for Asia, European and intercontinental destinations. These offers should be free of charge; f)      Pre-book the suggested seats mentioned in the formal quote for a specified duration. This will allow CRS passengers to review the offer, and ensure the seat is still available upon confirmation of preferred route. g)     Accurately advise CRS representative for ticketing deadlines and other relevant information every time reservations are made in order to avoid cancellations of bookings; h)     Promptly issue and forward all tickets in electronic format with detailed itineraries including carrier(s), flight numbers, departure and arrival times for each segment of the trip; i)      Inform CRS representative, upon booking confirmation, of flight/ticket restrictions, involuntary stop-over, hidden stops, and other inconveniences of the itinerary and provide required documentation for travels; j)      Handle complaints in a timely manner on behalf of CRS on flight problems, cancellations, delays etc; k)     Reconfirm and revalidate airline tickets, re-issue tickets which are returned as a result of changed routing or fare structures and printed itineraries. l)      Process duly authorized Air flight travel changes or cancellations as required; m)   Process immediately and report on refunds for unused tickets for fares, and credit them to CRS; n)     Provide regular travel services on each working day from 09:00 hrs to 18:00 hrs. o)     Provide Visa assistance and arrangement of travel Insurance. from Customer dated 01 January, 1970

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1 Month = Rs 3000 (30 days)
1 Year = Rs 25000 (Recommended)

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